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Cancellations

Cancelling a reservation

Host-initiated cancellations

  • How-to • Guest

    If your host cancels your home reservation

    If your reservation is cancelled by your host, you’ll get a full refund. If the cancellation happens within 30 days of your check-in, we’ll help you rebook a similar place to stay, depending on availability at comparable pricing.
  • How-to • Guest

    If your host asks you to cancel

    If your host can’t accommodate your reservation, don’t cancel for them – request that they cancel so you don’t miss out on getting your best refund.
  • How-to • Guest

    If your host cancels your service or experience

    If a host needs to cancel your service or experience, you’ll be notified immediately and you’ll be refunded in full.

Cancellation policies