Find the cancellation policy for your Experience reservation

Maybe flexibility is on your must-have list when booking an Experience, or perhaps you need to cancel right now. Here’s how to find the cancellation policy for your Experience reservation:

Before you book

You can find cancellation details on the Experience page under Things to know, and during the booking process – before you pay.

After you book

To find the policy and cancellation options for your Experience reservation:

If you want to know what your refund will be, start cancelling your reservation and we’ll show you a detailed breakdown.

Extenuating circumstances

Have an emergency and need to cancel? Check out our Extenuating Circumstances Policy to make sure you qualify. A good thing to know: you may need to provide documentation.

Our Extenuating Circumstance Policy does not cover travel disruptions caused by COVID-19. Learn more about coverage for COVID-19 under our Extenuating Circumstances Policy.