Suggestions will show after typing in the search input. Use the up and down arrows to review. Use enter to select. If the selection is a phrase, that phrase will be submitted to search. If the suggestion is a link, the browser will navigate to that page.

Fixing reservation issues

Communicating with your host

  • How-to • Guest

    Contacting hosts

    If you want to find out more about a home, service or experience before booking, you can message the host on Airbnb.
  • How-to • Guest

    What to do if a host isn’t responding

    Once you have a confirmed reservation, your host has 24 hours to respond.
  • How-to • Guest

    Getting charged for damage

    If you, someone you invite, or a pet are responsible for damage during a home stay, service or experience, let your host know right away.
  • How-to

    How to read and send messages

    You must be logged in to your Airbnb account to read or send messages. You can click or tap on a message thread to read existing messages or send a new one.
  • How-to

    Send photos and videos in a message

    Once a reservation for a home, service or experience has been confirmed, you can share photos and videos in a message.

Itinerary and reservation help

Post-trip help