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    COVID-19 update
    To find cancellation and refund options, select a reservation from the Trips page. Our extenuating circumstances policy only applies to certain reservations. If your check-in date is after 15 August, check back here on 15 July 2020 for an update.

    What happens if my host cancels my reservation?

    Note: If you need to cancel your reservation because of the coronavirus (COVID-19), please review our article on options for cancellation.

    If your reservation is cancelled by your host, we'll automatically give you a full refund. You'll receive an email confirming the full refund, with a link to check on the status. Find out more about our Guest Refund Policy and when you'll get your refund.

    You can always contact us if you need further help.

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