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Host-initiated cancellations

  • How-to • Guest

    If your Host cancels your reservation

    If your reservation is cancelled by your Host, you’ll get a full refund. If the cancellation happens within 30 days of your check-in, we’ll help you rebook a similar place to stay, depending on availability at comparable pricing.
  • How-to • Guest

    If your Host asks you to cancel

    If your Host can’t accommodate your stay, don’t cancel for them – request that they cancel so you don’t miss out getting your best refund.
  • How-to • Guest

    If your Host cancels your experience

    If a Host needs to cancel an experience, you'll be notified immediately and you'll be refunded in full.