Payment troubleshooting
Payment troubleshooting
- How-to
Something went wrong with your payment
This can happen for a number of different reasons, from an expired credit card to fraud prevention. Check with your bank or financial instit… - How-to
Why is my credit card getting declined?
This can happen for a number of different reasons, from an expired credit card to fraud prevention. Check with your bank or credit card comp… - How-to
Why am I being asked to confirm my payment method?
To help keep your account secure, we may ask you to confirm your payment method. - How-to
Why was I charged twice for a reservation?
Your payment method may need to be authorised during reservation and before the final charge. - How-to
How do I verify my card using temporary authorisations?
We’ll send two temporary authorisations of $1.99 or less to verify your debit or credit card. Once verified, you can use your card to book s… - How-to
When holds are placed on payment methods
Your payment method may be authorised when booking. If your reservation is accepted, it becomes a real charge deducted from your payment acc… - How-to
I've disputed a charge from Airbnb with my bank, what happens next?
When you dispute a charge with your bank, you initiate a dispute process called a chargeback. This process is handled directly by your bank. - Rules
Confirm your credit or debit card
Sometimes your bank will need to verify it’s actually you making an online payment with your credit card. - How-to