Create and send quick replies to guests

Save time sending common messages to guests by creating quick reply templates. Your templates can be personalized with shortcodes that dynamically fill in guest, reservation, and listing details.

The benefit of quick replies

Having a set of customized quick replies can make hosting more efficient. Both you and your Co-Hosts can set up your own quick replies. And for even more convenience, suggested quick replies use AI to suggest one of your existing quick replies to help answer common guest questions.

You can use scheduled messaging to send your quick replies automatically, based on a trigger, like a new reservation, check-in, or checkout.

To create a quick reply

Setting the language of the template affects how your shortcodes are translated.

Shortcodes

Shortcodes are placeholders that dynamically fill in guest, reservation, and listing details when the message is sent to the guest. You’ll need to have the corresponding information completed in your listings, including some of the optional info areas, otherwise the shortcode will display as unavailable in the message. Here’s the full list:

• Guest’s first name
• Guest’s last name
• Guest’s phone number
• Check-in date
• Check-in time
• Checkout date
• Checkout time
• Total trip price
• Average nightly price
• Cleaning fee
• Listing name
• Listing address
• Listing city
• Wi-fi name
• Wi-fi password
• Confirmation code
• Directions
• Check-in Instructions
• House Rules
• House Manual
• Guidebook
• Getting around
• Guest Access
• Guest Interaction
• Guest city
• Guest country
• Neighborhood
• Number of guests
• Number of nights
• Number of bathrooms
• Number of bedrooms
• Number of beds
• Primary host first name
• Primary host last name

To use a quick reply

To edit a quick reply

To delete a quick reply