Remember: In an emergency situation, or if your personal safety is threatened, contact local police or emergency services immediately.
You set the rules for your place—it’s as simple as that. If you have a guest who has broken a house rule or done something to make you feel unsafe, you don’t have to take their reservation.
Check out these safety tips to help you get to know potential guests, set up your place for success, and protect yourself.
Declining an individual trip request won’t negatively impact your listing’s placement. However, your search result placement may be impacted if you frequently decline requests.
If you’ve already confirmed the reservation, you can cancel it.
Find out if your situation allows you to cancel without fees or other consequences—for example, if you've learned your guest is planning an unauthorized party or may violate your house rules. You may be asked to provide supporting evidence to confirm if your cancellation qualifies.
If a message from a guest makes you uncomfortable, let us know by flagging it. Just open the message thread and click or tap the flag icon next to the message you want reviewed.
Read tips on how to navigate hosting challenges and plan for the unexpected in the Resource Center.