Add check-in and checkout instructions to listings

You can add or update the check-in and checkout instructions for your listing in your Listing editor. Guests will see your check-in method (such as smart lock, keypad or lock box) but they won’t see the detailed check-in instructions until 48 hours before check-in. The checkout instructions are available to guests prior to booking.

Check-in method options

Available check-in methods include:

• Smart lock: A code or app is used to open a wifi-connected lock.
• Keypad: Tap in a code to open an electronic lock.
• Lockbox: A code opens a small safe with the key locked inside.
• Building staff: Someone will be available 24 hours a day to let guests in.
• In-person greeting: Guests will meet you or a Co-Host to pick up keys.
• Other: You can add a different method specific to your place.

Note: Self check-in may not be available in all countries.

Add check-in instructions

Checkout instructions options

Keep it simple or add up to 140 characters of optional details, let guests know what to do when they check out.

• Return keys: Tell your guests where to leave the keys.
• Lock up: Ask guests to lock the doors or close the windows.
• Turn things off: From the lights to the heating, detail what needs to be shut off.
• Throw rubbish away: Does the rubbish need to be sorted? Let your guests know.
• Gather used towels: Advise guests about how to deal with used towels.
• Additional requests: Add anything specific to your place.
  

Add checkout instructions