Managing your notifications

You can choose what type of notifications you receive – and how you get them – in your Notifications. Options include: phone calls, texts, push notifications to your Airbnb app or emails.

Types of notifications

• Messages: Communication from Hosts or guests
• Reminders and suggestions: Reservation reminders, helpful tips to improve your trip and other messages related to your activities on Airbnb
• Promotions and tips: Coupons, promotions, surveys, product updates and inspiration from Airbnb and its partners
• Policy and community: Updates on home-sharing laws and advocacy efforts in your community
• Account support: Messages about your account, trips, legal updates, security and privacy info, and customer support requests

Turning off notifications

You can turn off most alerts in Notifications. You can also:

• Text (SMS): Reply STOP. To start receiving them again, reply START
  
• Emails: Click Unsubscribe in Promotions and tips or Policy and community email
  
• Push: Go to your mobile or tablet settings and turn off push notifications for the Airbnb app
  
• Phone: Ask the caller to remove you from the Airbnb call list

Important notifications that can’t be turned off

• Reservations
  
• Account activity
  
• Legal updates
  
• Security and privacy notices
  
• Customer service requests
  

In some circumstances, such as if we can’t reach you by email, we may need to contact you by phone or in some other way.