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Your payout if a guest cancels

Sometimes, things don’t go according to plan and a guest needs to cancel. But what happens to your payout?

  • If your guest cancels: If they cancel either before or after a trip, they’ll be automatically refunded according to your cancellation policy.
  • If your guest is owed a refund: Their refund amount is deducted from your future payouts until the full amount is collected. If needed, you can give your guests an additional refund.

To find your updated payout amount, go to your Earnings dashboard.

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