13 articles, 1 video

Communication & check-in

Explore our tools and tips for guest communication, at check-in and beyond.
13 articles, 1 video
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Setting helpful house rules
Help protect your home and create a better experience for guests.
Using scheduled messages to save time
Automate your guest communications from check-in to checkout.
How to welcome your first Airbnb guests
Create a memorable stay for your guests – every time.
Creating a guidebook for guests
Help guests get to know your area with a custom digital travel guide.
Write a house manual to share info about your space
Save time and provide important details with pre-written instructions.
How to help prevent hosting challenges
Superhost Diana shares her tips for addressing challenging moments as a Host.
Using quick replies to save time
Message templates make it easier to send important details to guests.
Connect a smart lock to Airbnb for smoother check-ins
Hosts with listings in the US and Canada can add compatible locks.
How to provide self check-in for smooth arrivals
Add a smart lock, keypad or lockbox for easy access to your property.
Communicate more efficiently with messaging upgrades
New quick replies, threaded replies and editing tools are coming soon.
Creating a smooth check-in experience
Provide step-by-step instructions and a warm welcome.
Getting the most out of the Messages tab
Try these tips to search, send and schedule messages quickly and easily.
Inclusive practices to help every guest feel welcome
Get guidance from seasoned hosts – from updating your listing to reviewing guests.
Practicing inclusive hospitality and combating bias
Experts outline useful strategies and offer guidance for hosting.