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A safer return to travel

Stay up to date with the latest tips for navigating travel during COVID-19 and beyond.

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Safety is a shared responsibility

We're asking the Airbnb community to commit to our updated COVID-19 health and safety practices.

Mask wearing

Guests and Hosts must follow local laws and guidelines related to wearing masks when interacting.

Social distancing

When required by local laws or guidelines, Hosts and guests must agree to maintain a distance of 6 feet (2 metres) from each other.

Enhanced cleaning

Hosts around the world are committing to our expert-backed, five-step enhanced cleaning process.

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Elevated standards for every stay

Our expert-backed, five-step enhanced cleaning process goes beyond basic cleaning and is a vital step in helping to ensure the safety of our community.

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Private space, away from crowds

Private homes. Contactless check-ins. Wide-open outdoor spaces. Room to breathe. Find places to stay with the amenities that matter most to you.

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Your questions answered

How do I know if a listing is following the new safety and cleaning guidelines?

As of 20 November 2020, all Hosts (except in China) were required to commit to COVID-19 safety and cleaning practices or risk having their accounts subject to warnings, suspensions and, in some cases, removal from the Airbnb platform. You can always tell whether a Host has committed to the five-step enhanced cleaning process – just look for “Committed to Airbnb’s enhanced cleaning process” under the Health & safety section of a Host’s listing page. Learn more about Airbnb Enhanced Clean.

When required by local laws or guidelines, all Hosts and guests must agree to wear a mask or face covering when interacting in person and maintain a distance of 6 feet (2 metres) from each other. And, of course, we recommend not hosting or travelling if you’ve been exposed to or are exhibiting symptoms of COVID-19. Review our Health and safety requirements for stays.

You can always contact a Host with specific questions about their health and safety practices in the Airbnb app.

How do I change or cancel an existing reservation?

If you need to change or cancel your reservation, visit the Trips section of Airbnb's website or app for more details about your current cancellation options. We have created this resource to help guests navigate cancellation processes and policies. Guests who can’t travel due to COVID-19, with reservations made on or before 14 March 2020, may be eligible for cancellations without charges. Learn more about our extenuating circumstances policy.

What COVID-19 policies have been created for Airbnb Experiences?

Airbnb Experiences have reopened in countries where relevant government rules allow. Guests and Hosts are expected to follow specific safety practices for in-person experiences, including social distancing and mask wearing when required by local laws or guidelines. And, of course, stay home if you have been exposed to COVID-19 or are feeling ill. Learn more about our Experiences health and safety guidelines.

If you’d rather do the experience with only your group, you can consider a private booking. If you feel uncomfortable gathering in groups or if in-person experiences have not yet reopened in your market, check out our Online Experiences.

What kind of flexible booking options are available on Airbnb?

Cancellation policies are set by Hosts and vary between flexible, moderate, and strict, depending on the listing. You can find details about the cancellation policy of each place to stay on the main page of each listing. We’ve added a new search filter to make it easier for you to find places with flexible cancellation policies. Learn more about the new filter.

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Other resources

Extenuating Circumstances policy

Cancellation policies

Host resources