thank you so much for your time to write a feed back. We appreciate this very much.
We are very sorry that not everything was according to your expectations.
We know that our cleaning lady works very good and also the neighbor who checks everything a day before and puts on the heating is very reliable. We are sorry about the spiders!!! Being a house in the Black Forest, this is not a surprise. But the cleaning lady should have seen them. She did not clean behind the heatings, the only place she didn't clean and from there the spiders must have gone through the apartment.
We are sorry that you didn't like the apartment inside. Being in the Black Forest, the apartment is furnished in a traditional south german style. No, it is not modern inside. Sorry also that you expected a micro-wave. We do not mention a micro-wave in the airbnb ad though! And we did write you a mail with all details about the kitchen, again not mentioning a micro-wave.
Yes, there are always some basics in the kitchen, sugar, salt and pepper, oil and some tea bags and coffee powder. There weren't any food rests though.
You mention problems in communication. We did exchange 8 mails before your arrival. In these mails there were all information how to find the house and the apartement. Obviously you did get the information, because you managed to occupy the apartment!!!
You did have 4 phone numbers from myself and my sisters, one land line and 3 cell phone numbers. None of us got a phone call from you. When I did try to call you to check if everything is ok, you did never answer the phone.
Despite all mentioned imperfections we hope you enjoyed the Black Forest.