* In Alfama with river view.
* Right in front of the metro/train station.
* 3 bedrooms +kitchen+ bathroom.
* Located on the 3rd floor (no lift).
* Equipped to cook, with towels, board games, TV & Wi-Fi.
* Non-smoking apartment.
1 double bed
1 double bed
1 bunk bed
Not suitable for pets
No parties or events
Check-in time is 4PM - 8PM
Check out by 11AM
We generally enjoyed the flat but the description did not mention that it was quite noisy. You can hear people walking on the floor above, neighbours sometimes play music throughout the night, the glass recycling container gets emptied at 4am which can make you jump by about 4 me…
Response from Catarina & Daniel:
Unfortunately Nadja's comment does not correspond to the truth at all. During the 1 month period that lasted her booking, whenever we asked the guest if she needed anything she always told us that everything was great and that she loved the apartment. Four days before the date of departure we received a message from a friend of hers saying that it was him who was staying at the apartment (apparently Nadja stayed there only a few nights at the beginning and "forgot" to tell us that she was going to hand over the key of our property to another person...). This friend also said that he was not at all satisfied and, now that the booking was about to end, he wanted to change the date of departure, to receive back the amount of the stay and also an indemnification for the damages suffered during the time he stayed with us, so to avoid a negative criticism ... We did not accept the proposal - even because the apartment was left in a difficult state to describe! - and as a result we received this review. We have tried to get support from Airbnb to resolve the situation but unfortunately we also had no response until now...
Hello everyone :) We are Catarina & Daniel, a Portuguese couple living in sunny Lisbon. We were born in Lisbon, we've always lived in Lisbon, we even married in Lisbon, and of course we love our city! We're an easygoing, laid-back young couple, who loves to walk around the wonde…
Languages: English, Português
Response rate: 100%
Response time: within an hour
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