This is unfortunate that you booked the room but you sent your friends and now you are commenting on behalf of them, you should not comment on a guest/ accommodation unless you observe it as a first person. Of course there is room for improvement, we learn from experience, but your comment as a third person regarding cleanliness and bed arrangement are totally unacceptable, this is not true, you can check other guests review. And your comment on behalf of your friends about the lock is surprizing because I found out that your friend was trying to open the lock in a wrong way using the key in a reverse way, I reached there and opened it instantly. I hope in future you will come to my apartment in person. Thanks.