Just to clarify, it was the extra bedding you said smelled weird not the fresh linens on the main bed in the bedroom. The sheet set was clean and folded, but has been on the shelf for a bit as the last few guests did not use the extra bed. I got you a fresh linen set and blanket within 1 hour and you seemed to be happy. I use a hypoallergenic, organic detergent and it doesn't not hold a chemical fragrance smell like some of the more common detergents you may be used too, I am sorry it did not smell like you wanted it and I fixed the issue right away. I am not sure where the mask came from, but if something fell in the couch and got missed by the cleaning crew (this can literally happen anywhere) it was not intentional, not sure why this was such a big deal. As for the noise we were only home one of the 3 nights you stayed with us and literally got home and went to bed, never even turned the TV on or anything, we travel alot and have another house we live in part of the time. Short of staying in remote area with no people or animals there will always be some type of noise. In our neighborhood you don't hear traffic or ambulances or trains or many other noises. We do back to open space and the dogs do bark if they spot raccoons or owls or squirrels or deer or other creatures. I lived in many places and this is by far one of the quietest places I have ever been to. The pullout sofa mattress is typical of any other pull out sofa, actually one of the best quality ones available on the market and made by the Denver mattress company. I DO PROVIDE EXTRA thick blankets, comforters and pillows to make it more cozy by putting it under the sheets. If you would have mentioned it to me during your stay, I would have given you an additional comforter to put on a mattress or maybe even bought you a mattress topper to use to try to make it more comfortable. I have never had a single complaint about the mattress from any of the previous guests, so maybe you expectations of the pull out bed were just a little unreasonable, understandable it will not be as comfortable as an expensive regular bed mattress, but it is better then many alternatives. I will purchase a mattress topper in the near future for sensitive guests to use if they would like, just in case. In the future a 5 star hotel maybe a better fit for you, ofcourse it will run 6 to 8 times more expensive then what you paid. Typical 5 star hotel will run you per person per night about the same amount you paid for 4 people for 3 nights all together and the room will not be this spacious or have numerous amenities like washer and dryer available at no additional cost and piano for your daughter to enjoy.