RJ and myself, are in complete agreement with Tiffany that it “started out good before it went sour”! As Rj’s personal assistant, I can attest that Tiffany’s unkind review is the result of her lashing back to the concerns we had to address with her following her groups stay at fabulous Bryan House. As Tiffany stated, the home was everything promised and more. She gave Bryan House 5 stars in Accuracy, Check-In, Communication, and Location with a slight concern with 4 stars in Cleanliness. Yet, her overall rating she gave 2 stars. How is this possible?
RJ has 5 meticulously managed homes with three more locations launching soon! In order to keep her high standards, she has a staff of myself, a professional cleaning crew and a maintenance person. Having this level of support insures that her homes are clean and function properly as her guests expect. However, there are unforeseen circumstances that do sometimes arise. Some of which are beyond anyone’s control.
First, Rj attempted to help Tiffany in the cost of renting the home by gifting to her our adorable Bungalow, free of cost which is valued at $100 dollars per night for our guests who are also renting the main house. Tiffany readily accepted our generous offer… valued at $200 …as she acknowledged in her review.
It is true that we had an unforeseen problem with the heating sensor for the spa at Bryan House. This was discovered within a few hours of Tiffany’s arrival. She failed to mention that the sensor was replaced and functional within 18 hours of her 3 days stay.
Second, as far as the broken doorknob, we know it was in working order the day this group checked in. I had just changed the locks and doorknob myself one week prior to their arrival.
Third, it’s impossible that any bugs were on the beds when Tiffany’s group arrived. There was a group that left at 11 am the same day her group arrived. All bedding was changed within 1 or 2 hours of their arrival. As Tiffany stated, the doorknob to the backyard “somehow” became an operational issue. Hence, Tiffany and her group left the door open. This created a situation where the home was exposed. When doors are left open, bugs come in.
Fourth, regarding the missing robes… Our cleaning crew notified Rj within a few hours of Tiffany’s groups' departure that two of the robes were missing. When Rj initially contacted Tiffany regarding the missing robes, she became belligerent. Rj calmly explained to her we have a system in place that insures we know when anything in our inventory goes missing.
The next day, I agreed to meet Tiffany Parker’s friend at the house, so she could pick up her makeup chair that she left. We were not meeting there to discuss the missing robes. I had just learned of the missing robes myself from Rj, just prior to meeting Tiffany's friend. When her friend broached the subject of the missing robes with me, I explained to her that we do have strict procedures in place for the accountability of our properties’ inventory. I explained to this friend, we have inventory reports for each room in the home. Additionally, prior to each groups arrival, our cleaning crew takes before and after pictures of each room to verify items and condition. This is to insure a “he said, she said” scenario doesn’t occur when things like this happen. I did walk the property with Tiffany’s friend, so we could count the robes together and make sure there were not any misplaced or overlooked during our count. No additional robes were found during this walk through. I assured her that after we had thoroughly reviewed everything once again, and if indeed the robes were still missing, Rj or myself would call Tiffany to discuss the solution. In the end, even though the two robes were missing, Rj decided to overlook this fact and accept her losses.
After working with Rj for close to a year now, I think she is the most beautiful bad ass Boss Babe in the world with the highest of ethical standards I’ve ever witnessed! I think my opinion is backed up by Rj’s nearly 200 positive reviews by other guests who have stayed at her amazing properties!
Executive Assistant to Rj