Guest review is certainly not accurate. She was using the wrong wifi password and she was responded to in a timely manner. Our house has no safety issues and our cleaner is very good at her job. As far as "bugs" the home is an country setting with woods and of course flying insects are present, however they are not rampant in the house. The guest had our cell numbers and other than calling once about the wifi we heard nothing else from her. With regards to the heater, if she was cold their is a portable heater that provides a good supplemental source. Although the central unit is in good working condition. Guest was rude via text message after her checkout.