Hi Susan, Thanks for your reviewing. Sorry to hear that our standard room could not meet your requirements. Unfortunately, we could not provide refund per our policy and it is a decision supported by Air-Bnb Resolution Centre.
The facts are:
1.That room is a standard room which is for guests from St Andrew’s and Brisbane Private Hospital. Also, we have guests from Air-Bnb stayed in the same room as well. No complaints received during their stay.
2.We offered you early check-in and car park free of charge as you requested.
3.The bed was slept in, and bathroom and kitchen were used which included the amenities during your stay.
4.No complaints were made on behalf of your room until 5 hours later when you chose to check-out. And that time was outside of our business hour.
5.There are neighbourly residents living in the back of the unit therefore it is not a construction site. Street parking is permitted in the CBD area.
Once again sorry about the inconvenience caused and hopefully we could provide service to you in the near future.
Spring Hill Mews Management Team