Response from Molly:
In response and in all fairness, here is my reply to Sharon's concerns. My responses are written after the colons (:)
Her photo and description of the accommodation strongly implied she and her young daughter makeup the family , living or staying in her home ,which it turned out not to: I have clearly stated in my profile and house manual, that the area you will be staying in will be shared by others, although you will rarely see them if at all. The upstairs has a full kitchen, bathroom and is shared by others that reside in this space. So your room is private, but the space is shared. I also stated in an email with Sharon, that I live in the lower level of this home and would be available to her needs. But also stated in my profile that I respect your privacy, but please feel free to reach out if you need anything at all.
As a single female traveler staying in an intimate setting I was looking for a place I could feel safe . The first morning we came into the hall, by the bath at the same time, she called a man that was with her by name and said, " He'll be showering at the gym today". It was very awkward: My home is very safe. I never would have allowed guests to stay in my home if they felt unsafe or the people I had living in my home were unsafe. Background checks on everyone who occupies the upstairs is also put into place. However this is Air BNB, so with this process, you will at times be sharing your space with others. Also as you stated I do have a young daughter, so it’s my utmost priority to make sure we live in a safe environment. At no point was I told you felt uncomfortable. I would have tried my best to help you feel more secure. Or answered any questions you may have had. Also the door to Lakeview Retreat has it’s own digital lock. Which means only you know the code to get in and out of your room. Once the door is closed it locks automatically behind you. So at all times you have a private safe environment. The gentleman that came out to say he was showering at the gym is one of the people who was occupying the shared space upstairs. He wanted you to know he was leaving for the gym and would also be showering there, so that you would feel comfortable using the bathroom, that also has a lock and that the space was all yours to use in privacy. My first interaction with you was to make sure you had everything you needed, if you’d like some coffee and you stated you had a nice nights rest and the room was nice and cool, cozy and had nice touches to it.
Also the price changed when I looked up a listing for Wayzata , the next day to $45 a night, which would be more appropriate for that setup . She charged me a total of $383 for 4 nights with a "shared bath and one small bedroom ". Also the shared bath is not appropriate as a place when you are charging for accommodations. The bathroom was "occupied" on two mornings when I got up and I had to leave to go to find a facility:
Smart pricing is why the pricing changed from the time you booked which was over a month ago to the time you checked the pricing. This was suggested by AirBNB for my area and I think for any area. That is why the price was different. If you view other AirBNB accomodations, quite a few places have shared spaces, including the bathroom. When I put in my profile that the space is shared, the common space is shared, bathroom and kitchen, that is why those pictures are on the my profile. Also listed in my profile is that I live in the lower level. If there was confusion when booking, I would have been happy to answer any questions for you. I checked in with the gentleman you were speaking of and he said you were in the bathroom most mornings showering as he was leaving the house. He said he never ran into you after the first morning. So I am not sure what you mean by you having to find another facility? Sounds like the bathroom was available.
One other thing while the bed was comfortable there was a bottom sheet and a quilt on top, but no top sheet ? I have stayed with family , friends , many hotels,motels, and bnbs and never slept in a bed with no top sheet . Was I sleeping under the quilt that the previous person who in the bed slept under or next to??? From ES Thomas :
On the top shelf in the closet where you were able to hang clothes and such, there was several extra towels, both bath, washcloths and hand towels for your use. As well as the top sheet, that was nicely folded next to them. That was there for you use if you chose to use it or if you felt like you needed it. But you didn't use it. I had a down comforter (not a quilt) on the bed for both summer and winter weather, that is cleaned at the launders each time a guest comes. In fact most motels, hotels and such don’t even clean the comforter after each guest. So I would take that into account when traveling at hotels. Also all linens, bedding, sheets, towels etc.. are also cleaned always at the launders before each guest arrives. I know that for me, I would want a clean environment. I know that I provided that for you and during your stay.
She did ask on two occasions if I needed anything, I did not mention the way I felt to her because I truly was not comfortable to be there at all ! As I said I was traveling by myself: I wish you would have said something when I checked in the few times to see if there was anything you needed or that I could bring you or do for you. I would have tried to help your stay feel more comfortable. My home is clean, quiet, safe, kind and helpful. We enjoy our area and home. I am sorry that you didn’t. Just a friendly reminder that this is AirBNB, you will be sharing spaces, sometimes with others when traveling as a single female traveler. This may include other males and females in the home. Thanks for staying Sharon, and your transparency, however It sounds like maybe a hotel is a better fit for you? I’ve had other guests stay and love the space and quietness as well as all the helpful info from the others that live here. I try to make my home feel safe, comfortable and cozy. Because that is how I would want it for myself, if I were staying in someone else’s home. Good luck with your future travels, I enjoyed you staying in my home and in fact wrote in your review, that I would welcome you again. ~Molly