Thank you for the feedback. we work very hard at keeping the property clean.
We provide all the essentials and more, required by AirBnB to achieve Super-host status.
Three stars on the location is a bit low, I agree Shotts does not have much in it, it’s a small town. The beauty of Shotts is its close proximity to everything else with the motorway being a six to seven minute drive away. Guests have every opportunity to research the area before making the booking, if a small town is not to your liking pick something else. I believe the property is ideally located to visit a large section of Scotland all within a one hour round trip.
The visit Scotland web site has all the up to date information regarding what’s on and where to go. (Hidden by Airbnb) maps also highlights places of interest close by like “The Kelpies”, “The Falkirk Wheel”, “Linlithgow Palace”,”Polkemmet Country Park”, “Five Sisters Zoo”, “Palacerigg Country Park”, “Seven Lochs Wetland Park”, "The Time Capsule Waterpark”, “M&D Scotlands Theme Park” and "Amazonia". All less than a 30min drive from Shotts and all avoiding Glasgow and Edinburgh.
I am unsure why you only gave four stars on communication, I responded to all your emails in a timely manner.