Internet trouble has never happened before with any guest. We check that the internet is working, prior to all guest stays. I wish you had contacted me about this. How can I correct something, when I don't even know there is a problem? Upon reading your review, which is how I discovered there was a problem, Wendy immediately checked and indeed the house had not internet. Wendy and I immediately called Comcast (internet provider).
Comcast tested the hardware inside the house, found no problem. Then Comcast did a reset on THEIR signal, and problem resolved. WE FIXED THE PROBLEM WITHIN 20 MINUTES OF BECOMING AWARE!
Of course the tv works, now that the internet is working. And if your cell phone signal is bad, that is a function of your phone and the cell carrier, not my house. Why didn't you give your cell carrier so we can advise other guests of potential trouble with that specific cell carrier?
If I could, I would retract the 5 star communication rating I gave you, because this situation absolutely should have been communicated earlier to me.