Dear Wendy, I'm writing to address your concerns and comments. First, I would like to apologize if I came off as 'overbearing'. As a host my first intent is to make my guest feel 'at home' and welcome. Secondly, I want to inform them of how everything works. That is why I mentioned the 'make-up wipes'. I have hosted over a thousand guests now, and I have found this to be an unfortunate issue with my linens- and unfortunately, not everything comes out with bleach. I also mentioned the missing chandelier pieces because we had just moved it to where it is now and you seemed like someone who appreciates the details of a space. I simply wanted you to know why. Of the many guests I've had, you're the first who felt like the loft was too delicate to occupy. I've made every effort to make it as comfortable as possible, while remaining elegant. I wish you would have contacted me at the time, so I could have made your stay more enjoyable. Again, I am so sorry that your booking was not what you had hoped it would be. Sincerely, Colette