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Hospitality
Ratings & reviews
3 articles
Ratings & reviews
Discover how reviews work, why they matter, and how Hosts get 5-star ratings.
3 articles
How to handle a bad review
Address negative feedback with concrete details about improvements.
2-min read
How to welcome your first Airbnb guests
Create a memorable stay for your guests – every time.
3-min read
How to dispute retaliatory reviews
Request removal of a retaliatory review, regardless of how long ago it was posted.
2-min read
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