Skip to content
Navigate forward to access suggested results

    Simplifying the check-in process

    Follow these suggestions to provide a convenient and stress-free welcome.
    By Airbnb on 3 Jan 2020
    4 min read
    Updated 9 Jun 2021

    Highlights

    • Help set expectations by communicating with guests ahead of their arrival

    • Providing self check-in can attract guests searching for this amenity

    • Offering easy check-in instructions can reduce confusion

    • Discover more in our complete guide to delighting your first guests

    Your guests’ check-in can set the tone for their entire visit. Making sure they can easily find and get into your space is a key part of creating a stress-free experience and can help lead to positive reviews. Read on for your guide to check-in success.

    Good communication sets the stage

    In a perfect world, all check-ins would be hassle-free, but things don’t always go according to plan. The best tool for combatting unforeseen travel glitches is clear communication between you and your guests.

    Before guests arrive, let them know whether you’ll be there to welcome them or if they’ll be checking themselves in. Ask them when they expect to arrive, and let them know how to reach you.

    “Before guests arrive, I write to thank them and send them the house manual and driving directions”, says Superhost Ann from Penobscot, Maine.

    Host Gregg talks about how he communicates with guests before they arrive.

    Create a check-in method that works for you

    It’s important to consider your hosting style and availability when choosing a check-in method. Some Hosts prefer to greet their guests, hand over the key in person, and introduce them to the space. Other Hosts (and many guests) prefer the convenience of self check-in.

    You can indicate in your listing details whether you allow self check-in (a benefit some guests search for) and set your preferred check-in and checkout times in your booking settings.

    Before guests arrive, I write to thank them and send them the house manual and driving directions.
    Ann,
    Penobscot, Maine

    Self check-in made simple

    You can make it easy for guests to check themselves in by providing a lockbox, smart lock, or keypad. Just remember to update codes and combinations between stays to help keep your place secure.

    Add check-in instructions to your listing

    Whether you choose to personally greet your guests or allow them to let themselves in, you can add detailed check-in instructions to your listing to help ensure they have a smooth arrival.

    Once you’ve added your check-in instructions to the “info for guests” section of your Listings tab, they'll be made available to guests in their Trips tab three days before their arrival. The instructions will also be included in their Arrival Guide 48 hours before check-in, along with directions to your space and wifi info.

    Make your guests feel welcome

    Making guests feel welcome is the last, and perhaps most important, step of the check-in process. “You want people to have a warmer experience than what they would get in a traditional hotel”, says Host Chris from Cleveland. “I make myself available to answer any questions as fast as I can.” Here are some suggestions for things you can do:

      • Wifi: Prominently display the wifi code. This is often the first thing guests look for.
      • House manual: Have a physical copy that’s easy to find and contains details like parking instructions, important info about your amenities, and tips for operating appliances.
      • Guidebook: Create a guidebook brimming with restaurant suggestions, local hikes, accessibility-friendly activities, and more to showcase your favourite places.
      • Welcome note: Consider leaving a personalised, handwritten message if you can. It adds a nice touch.
      • Follow-up: Check on your guests after they arrive to make sure they’re set up for a great stay. You can do this in person, with a text message, or through Airbnb messaging.

      Highlights

      • Help set expectations by communicating with guests ahead of their arrival

      • Providing self check-in can attract guests searching for this amenity

      • Offering easy check-in instructions can reduce confusion

      • Discover more in our complete guide to delighting your first guests
      Airbnb
      3 Jan 2020
      Was this helpful?