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Booking your trip
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Changes & cancellations
What should I do if my guest brings extra people?
Can I change or cancel a guest’s reservation during the trip?
My guest wants to change their reservation.
What if the listing my guest reserved is now unavailable but I am able to host them elsewhere?
Can I change the price of a pending or confirmed reservation?
How do I add a fee for additional guests to my listing?
What should I do if I'm uncomfortable hosting someone?
What happens if my guest cancels?
What does it mean to enforce or waive my cancellation policy?
How do I change my cancellation policy?
How do I cancel a reservation as a host?
I'm a host. How do I make a change to a confirmed reservation?
I’m a host. What penalties apply if I need to cancel a reservation?
What if I need to cancel because of an emergency or unavoidable circumstance?
Can I remove a pre-approval that I've sent to a guest?
How do I edit or cancel a Special Offer?