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Account security

  • How-to

    How do I know if an email or website is really from Airbnb?

    Fraudulent emails and websites often have an urgent tone and threaten account suspension. When in doubt, start at the Airbnb home page.
  • How-to

    Help secure your account

    Explore different ways of keeping your info safe through multi-factor authentication, password strength, and more.
  • How-to

    Creating a strong password

    Avoid common password mistakes. Use a unique password with special characters to create a strong password.
  • How-to

    Review recent logins

    You can review the login history of your Airbnb account, including time, browser, and approximate location.
  • How-to

    2-step authentication

    2-step authentication adds an extra level of security to your account and helps protect your personal info and payout details.
  • How-to

    How emails are anonymised for sharing

    We don't share your personal email address even after you have a confirmed reservation.
  • How-to

    Unauthorised account access

    You can review your account and follow the instructions to undo any changes that have been made without your permission.
  • How-to

    Report suspicious messages

    If you get a suspicious message, let us know by contacting us or flagging it in your inbox.
  • How-to

    Airbnb and your personal info

    Most data associated with your user account is deleted when you close your Airbnb account. However, some data is kept longer as required or permitted by law.
  • Community policy

    User screenings

    If we have at least a first name, last name, phone number and city and country of residence for a user with a new booking or a new listing, we may perform a screening.
  • How-to

    Understanding your personal data file

    Get general information to help you better understand and navigate through the contents of your account data file.
  • How-to

    Login notifications

    When you log in to your account from a new device, we’ll send the last trusted device a notification to confirm that it was you.
  • How-to

    AirbnbLove and &Open emails

    From time to time, we like to send Hosts and guests a little something to say thanks or help celebrate a special moment – we call this AirbnbLove.
  • How-to

    Emails from Medallia on behalf of Airbnb

    From time to time, we like to send Hosts and guests a little something to say thanks or help celebrate a special moment – we call this AirbnbLove.