Payments, pricing, and refunds

How payments work

Payment methods

Payment troubleshooting

What is Airbnb's Guest Refund Policy for stays?

What is Airbnb's Guest Refund Policy for experiences?

Do I get a full refund if I cancel?

When will I get my refund?

How do I request a refund from my host for a problem I encountered at their place?

How is my refund calculated if I cancel my reservation?

What is the Airbnb service fee?

How is the price determined for my reservation?

Is the Airbnb service fee refundable?

Why did the price of my reservation change after I selected dates?

Why are some prices crossed out?

How are price ranges calculated?

Why is the nightly rate higher for extra dates I added to my trip?

How does Airbnb handle security deposits?

What happens if a host makes a claim on my security deposit?

Can a security deposit be collected outside of the Airbnb website?

Coupons

Credits

Gift cards

Where do I find my VAT invoice?

Can I add a guest or business address to my receipt?

How do I find my receipt from a past home booking?

How do I print my reservation details?

How do I request a fapiao from Airbnb China?

How do I expense my business trip using Concur TripLink?

What is my Taiwan eGUI?

What is VAT and how does it apply to me?

How do taxes work for guests?

How do I provide my Value Added Tax ID number?

How do I get a refund if I’m exempt from the tourist tax in Italy?

How do I get a refund if I’m exempt from the tourist tax in France?

How do I get a refund if I’m exempt from the tourist tax in Germany?