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Coronavirus outbreak
The World Health Organization has declared the coronavirus outbreak a global health emergency. Affected hosts and guests can find info on our
Extenuating circumstances policy for coronavirus
page.
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Communicating with hosts
What is a pre-approval?
How do I contact a host before booking a reservation?
Should I book if I have not heard back from the host?
Can I message a host without booking a reservation?
What does it mean if a host pre-approves me?
I’d like to contact the host of a listing in China. What do I need to know?
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