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How do I reset my password?
If you've forgotten your password or are having trouble logging in to your Airbnb account, visit: www.airbnb.com/forgot_password. Enter the …
How do I create an account?
If you don't have an Airbnb account yet, go to airbnb.com and click Sign Up. You can sign up using your email address, Facebook account, Goo…
How do I book a place on Airbnb?
When you book a place on Airbnb, you’re making arrangements to stay in someone’s home. Each host has their own style of hospitality, startin…
What is Airbnb and how does it work?
Airbnb began in 2008 when two designers who had space to share hosted three travellers looking for a place to stay. Now, millions of hosts a…
What is the Airbnb cancellation policy for stays?
On Airbnb, hosts set the cancellation policies that guests can book with. The terms vary depending on the place and the amount of time left …
What are Airbnb Experiences?
Experiences are activities designed and led by inspiring locals. They go beyond typical tours or classes by immersing guests in a host’s uni…
What should I do if someone asks me to pay outside of the Airbnb website?
Don’t send them money, and let us know. We’ll never ask you to pay for anything outside of our site, through email, or through a third-party…
What methods of payment does Airbnb accept?
We support different payment methods depending on the country your payment account is located in. This means that in addition to major credi…
Booking and traveling
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Topics you may find helpful
How Airbnb works
Creating an account
Managing your account
ID and verification
Neighbours and local communities
Trust and safety
Building a safe community