How-to
•
Host
Withdraw or change a special offer you sent to a guest
Withdraw or change a special offer you sent to a guest
Sending special offers is a great way to encourage bookings or make someone’s day. But sometimes, you might need to cancel or change your offer.
As long as the guest hasn’t accepted yet, you’re free to cancel or change the offer. If they’ve already accepted, you’ll have to send your guest a trip change request to make any changes to the reservation.
Withdrawing a special offer
Withdraw a special offer on desktop
- Click Messages and open the message from your guest
- Click Review special offer and click Withdraw special offer
- Click Yes, withdraw to confirm
Withdraw a special offer in the Airbnb app
- Tap Messages
and open the message from the guest you sent a special offer to - Tap Detail and tap Review special offer
- Tap Withdraw special offer and tap Yes, withdraw to confirm
Withdraw a special offer in the Airbnb app
- Tap Messages and open the message from the guest you sent a special offer to
- Tap Detail and tap Review special offer
- Tap Withdraw special offer and tap Yes, withdraw to confirm
Withdraw a special offer on mobile browser
- Tap Messages and open the message from your guest
- Tap Review special offer and tap Withdraw special offer
- Tap Yes, withdraw to confirm
Changing a special offer
To make changes to a special offer, you will need to withdraw it and send a new one. The guest will be notified that the special offer has been withdrawn, and again when your new offer has been made.
Send a new special offer on desktop
- Click Messages and open the message from your guest
- Click Review special offer and then click Withdraw special offer
- Click Yes, withdraw to confirm
- To send a new special offer, click Special offer
- Make changes to dates or guest counts as necessary
- Under the Subtotal, enter the price you’d like to offer for the entire stay
- Click Send special offer
Send a new special offer in the Airbnb app
- Tap Messages and open the message from your guest
- Tap Details and tap Review special offer
- Tap Withdraw special offer and tap Yes, withdraw to confirm
- To send a new special offer, tap Special offer
- Make changes to dates or guest counts as necessary
- Under the Subtotal, enter the price you’d like to offer for the entire stay
- Tap Send special offer
Send a new special offer in the Airbnb app
- Tap Messages and open the message from your guest
- Tap Details and tap Review special offer
- Tap Withdraw special offer and tap Yes, withdraw to confirm
- To send a new special offer, tap Special offer
- Make changes to dates or guest counts as necessary
- Under the Subtotal, enter the price you’d like to offer for the entire stay
- Tap Send special offer
Send a new special offer on mobile browser
- Tap Messages and open the message from your guest
- Tap Review special offer and then click Withdraw special offer
- Tap Yes, withdraw to confirm
- To send a new special offer, tap Special offer
- Make changes to dates or guest counts as necessary
- Under the Subtotal, enter the price you’d like to offer for the entire stay
- Tap Send special offer
Did this article help?
Related articles
- Experience Host
How do I add or remove a group discount from my Airbnb Experience?
You can add or remove a group discount from your pricing settings page, starting with 2 guests. - Host
Host Discount Policy
These terms and conditions apply to Hosts who offer discounts on the price of their Listing(s) (“Host Discount Policy”). - Host
Sending special offers
If a potential guest sends you a message before they make a reservation, you can send them a custom price, or special offer, within the mess…