Your response rate and response time measure how quickly and consistently you respond to inquiries and requests. You can view your response rate in your Dashboard in the Pending section.
Calculating response rate and response time
Your response rate is the percentage of new inquiries and reservation requests you responded to within 24 hours in the past 30 days. Your response time is the average amount of time it took you to respond to all the new messages in the past 30 days.
If you’ve received fewer than 10 new message threads in the past 30 days, your response rate and response time will be based on the 10 most recent message threads from the past 90 days.
The response rate to determine Superhost status is calculated differently and is based on your responses over the past 365 days.
Improving response rate and response time
Doing one of the following within 24 hours improves your response rate and response time:
- Accepting or declining a reservation request
- Sending a message back to a guest who has sent a reservation request or a booking inquiry
- Pre-approving or declining a trip described in a booking inquiry
Responses after 24 hours count as a late response, which will decrease your response rate and increase your response time. Your response rate can impact your position in search results.
Your response rate and response time aren’t affected by follow-up messages between hosts and guests. You don't have to send the final message in a conversation to maintain your response rate.