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Legal terms

Information on insolvency protection for UK or EEA resident guests with linked travel arrangements

Airbnb has taken out insolvency protection with International Passenger Protection Limited who is authorised and regulated by the Financial Conduct Authority under firm reference number 311958. This insolvency product is jointly underwritten by Liberty Mutual Insurance Europe SE (LMIE) and International Passenger Protection Ltd. Liberty Mutual Insurance Europe SE provides the insurance coverage, while International Passenger Protection (Malta) Ltd handles product distribution. Liberty Mutual Insurance Europe SE operates under the trading name Liberty Specialty Markets and is part of the Liberty Mutual Insurance Group.

In the event of AirBnB becoming insolvent, travellers should contact Sedgwick Claims Management Services as soon as possible, quoting the name of the Policyholder and the reference TOFI IRE/2 2024 and giving full details of what has happened by one of the following methods:

Using the online form above captures the key details we need to handle the claim as quickly as possible.

  • Telephone: +49 20 5892 3054
  • Email: ippclaims@nl.sedgwick.com
  • IPP Claims at Sedgwick
    Postbus 23212
    3001 KE Rotterdam
    The Netherlands

Only if the services are denied because of Airbnb’s insolvency.

Note: This insolvency protection does not cover contracts with parties other than Airbnb, which can be performed despite Airbnb’s insolvency.

For EEA resident guests, the relevant legislation is The Package Holidays and Travel Trade Act 1995, as amended.

For UK resident guests, the relevant legislation is The Package Travel and Linked Travel Arrangements Regulations 2018, as amended.

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