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How-to • Guest

How listing locations are verified

You shouldn’t have to worry that a listing is fake or isn’t where it says it is. That’s why we have the location verification program so that hosts can demonstrate that a listing on Airbnb is a real home, at an accurate location, and that they have access to that location. While we encourage all hosts to verify the location of their listings, for most hosts and listings, location verification is optional.

When you see the Verified Location badge on the map, this means that the listing has satisfied the verification requirements described in this article. In some cases, existing listings that meet specific criteria may receive a Verified Location badge based on historical data or other information, as described below.

All references to “location verification,” “verifying a listing’s location,” or “verified locations” mean the listing has satisfied the verification requirements described in this article. Our location verification process helps to confirm only that the listing is real and at an accurate location—but location verification is optional for most listings, and we don’t verify the host’s listing description or any other details they provide about their listing as part of this process. Location verification has safeguards, but is not a guarantee that a listing is what the host claims it to be. For more information on the process of verification, including the various methods used and the limitations of the process, please see below.

How the process works

There are two primary methods that may be used to verify a listing’s location:

  • Photos: Hosts are asked to take 2 new photos outside and inside of their listing using the Airbnb app with precise location sharing enabled. The inside photo must match a photo of the same area from the host’s listing details page.
  • Videos: Hosts are asked to record short videos demonstrating that they are at specific locations in and around the listing—inside near the front door, outside showing the exterior view, and a nearby street sign.

Special situations

Some listings that satisfy additional criteria or provide supplemental information to us in another way may have earned a Verified Location badge without requiring the host to complete the verification processes described above. The hosts of these Listings may have provided the supplemental documentation or information to us during the listing creation process, in connection with a verification process, or we may rely on previously collected information like guest feedback or ratings and reviews.

Limitations of location verification

Guests should have confidence that the listing they’ve chosen to book is a real home with an accurate location that the host has access to. That’s why we have a process in place to allow hosts to verify the location of listings they publish on Airbnb.

Even with safeguards, no verification process is foolproof and we cannot guarantee a listing’s location or that the host has access to it. Some limitations of our verification process include:

  • We do not require the location of most listings to be verified.
  • We may not detect fraud or efforts to circumvent or bypass the verification process.
  • Verification does not consider any safety or quality issues in the listing or in the surrounding neighborhood.
  • The Verified Location badge status of a listing could change without notice.
  • Only the information requested as part of the location verification method we’ve asked the host to complete is verified. No other information a host publishes on their listing is verified as part of this program, such as Listing details or Neighborhood highlights.
  • We do not inspect the listing information, details or amenities for accuracy, even when the listing was verified through photos or videos.

If you still need assistance with your host or listing, contact us for support.

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