Collection and use of information in Korea

We collect and use personal information to the minimum extent necessary to provide the Airbnb Platform. We also use personal information for improving and developing the Airbnb Platform, personalizing the Airbnb Platform, and protecting the Airbnb Platform and community. Lastly, we use personal information for providing, measuring, and improving performance, analyzing communications, and providing payment services.

Information Collected Upon Account Creation.

We collect the information below upon account creation to provide and operate the Airbnb Platform.

• Name, phone number, email address, date of birth

Payment Information.

We collect the information below to process reservations, payments, cancellations, and refunds.

• Credit card information, payment method, payment date and time, payment amount, billing address, postal code, address, bank account information

Transaction Information.

We collect the information below to provide the Airbnb Platform and to process reservations, payments, cancellations, and refunds.

• Reservation details, cancellation/refund information (if applicable)

Identity Verification.

We collect the information below to provide services that require identity verification (i.e., a Host providing Host Services or a Guest making a Reservation).

• For Naver/ Kakao Authentication: Relevant authentication data
• For Government ID Verification: Government ID photo, selfie photo

Customer Service and Complaint Information.

We collect the information below to provide customer service and handle user complaints.

• Consultation contents and associated personal information

Information You Voluntarily Provide to Us.

To promote trust, safety, and quality in the Airbnb community, we share your profile with Hosts and Guests. You may provide us with the additional profile information below.

• Gender, preferred language, city, other details you choose to provide

Information Generated and Collected by Using the Airbnb Platform.

The following information may be generated and collected when you use the Airbnb Platform and related payment services. This information may be considered personal information if it is linked to other personal information.

Location Data.

Location data may be determined by your IP address or mobile device GPS, depending on your device settings. When this feature is enabled through settings or device permissions, Airbnb may collect this information even when you are not using the Airbnb app.

Usage Information.

The pages or content you view, listing searches, booking history, and other activities you perform on the Airbnb Platform.

Log Data and Device Information.

Details about how you use the Airbnb Platform (including whether you click on links to third-party applications), IP address, access date and time, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, and pages viewed or used before or after using the Airbnb Platform.

Cookies, As Described In Our Cookie Policy, and Similar Technologies.

Retention periods

We retain and use your personal information until your account is deleted or withdrawn. We may retain your personal information for longer if applicable laws and regulations require that we retain your information for a specified period. The retention period of information submitted for identity verification can be checked here.

In cases where we have a legal obligation to retain information for a certain period of time, personal information will be retained for that period.

• Records of Contracts or Cancellations: 5 years (Article 6, (1), 2 of the Enforcement Decree of the Act on Consumer Protection in E-Commerce)
• Records of Payment and Supply of Goods: 5 years (Article 6, (1), 3 of the Enforcement Decree of the Act on Consumer Protection in E-Commerce)
• Records of Consumer Complaints or Dispute Resolution: 3 years (Article 6, (1), 4 of the Enforcement Decree of the Act on Consumer Protection in E-Commerce)
• Computer or Internet Usage Data (computer or internet log records, access location tracking data): 3 months (Article 15-2, (2) of the Protection of Communications Secrets Act)

Information Required for Investigations.

In the following cases, personal information may be retained until the end of the relevant period.

• In the event of an ongoing investigation or inquiry due to an alleged violation of relevant laws and regulations: until the conclusion of the investigation or inquiry.
• If a creditor-debtor relationship remains due to your use of the Airbnb Platform: until the creditor-debtor relationship is settled.
• In case of ongoing disputes, investigations, or lawsuits: until the matter is concluded.

Right to refuse

Users have the right to refuse consent to the collection and use of personal information. If you refuse to consent to the collection and use of the minimum personal information collected during the sign up process which is mandatory, it may be difficult to use our service.