Do I get a full refund if I cancel?

If you cancel a reservation, your refund amount is determined by your host’s cancellation policy and how close to your trip you are at the time of your cancellation.

If you’d like to request a bigger refund from your host you can send a request through our Resolution Centre. Any additional refund will be at your host's discretion.

In rare cases, you may be eligible for a full refund if you had to cancel because of an extenuating circumstance.