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    Mainland China: Extenuating circumstances for COVID-19

    This article explains coverage for COVID-19 under our extenuating circumstances policy for reservations made by guests from mainland China and reservations for places to stay and Airbnb Experiences in mainland China. If a reservation has already begun (the check-in has passed), this extenuating circumstance does not apply. Read the global COVID-19 extenuating circumstances article for information on other reservations.

    For guests with reservations in mainland China

    • If you’re travelling from mainland China to another destination in mainland China, this extenuating circumstances policy applies to any reservations made on or before 28 January 2020, with a check-in date between 28 January 2020 and 1 April 2020. Reservations made on or before 28 January 2020 with a check-in date after 1 April 2020, or reservations made after 28 January 2020, will not be covered under this extenuating circumstances policy, except where the guest or host is currently sick with COVID-19. The host’s cancellation policy will apply as usual.
    • If you’re travelling to mainland China from anywhere outside of mainland China, refer to our global COVID-19 extenuating circumstances article for coverage details.

    For hosts with reservations in mainland China

    • If your guest is travelling from mainland China, this extenuating circumstances policy applies to any reservations made on or before 28 January 2020, with a check-in date between 28 January 2020 and 1 April 2020. Reservations made on or before 28 January 2020 with a check-in date after 1 April 2020, or reservations made after 28 January 2020, will not be covered under our extenuating circumstances policy, except where the guest or host is currently sick with COVID-19.
    • If your guest is travelling from anywhere outside of mainland China, refer to our global COVID-19 extenuating circumstances article for coverage details.

    How it works

    If your reservation is covered, it will be marked as such on the reservation details page (found in Trips if you’re a guest, or in your hosting dashboard if you’re a host).

    For guests: If you cancel a covered reservation, you’ll receive a full refund. You don’t need to contact us in this case. More about how refunds work.

    For hosts: If you cancel a covered reservation, you will not be charged, there will be no impact on your Superhost status, and Airbnb will refund all service fees. You don’t need to contact us in this case.

    If your reservation is not covered, the host’s cancellation policy will apply as usual. We encourage you to contact your host or guest to discuss cancellations and refunds.

    More information

    You can also read the extenuating circumstances policy to learn about coverage of circumstances unrelated to COVID-19.

    We ask that all community members be mindful of respect, inclusion, and our nondiscrimination policy when interacting with other members of our community.

    We will continue to review the application of this policy. Please monitor this page for updates and new information.

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