What kind of medical evacuation support is available on Airbnb Experiences and Adventures?
Our community’s safety, both online and offline, is our priority. While we can’t eliminate all the risk in traveling or going on unique experiences and adventures, in the rare event that things go wrong, Airbnb wants guests to receive high standards of care, which is why we have partnered with International SOS to provide medical assistance services to guests in emergency situations.
International SOS is a medical and travel security risks services company. They are in the business of saving and protecting lives through their team of dedicated medical professionals who service multinational companies, governments, and NGOs globally.
Support offered by International SOS
International SOS will help support medically necessary evacuations for experience and adventures guests and will provide expert recommendations regarding health care globally to ensure guests have access to the most appropriate medical care. Where medically necessary, International SOS will make recommendations for and manage the end-to-end process of medical evacuations.
International SOS and emergency services
International SOS is not designed to be a replacement for local emergency services. If there is any doubt, local emergency services should be contacted prior to contacting International SOS.
We recommend that all guests and hosts engaging in an experience prepare an emergency plan in case of a natural disaster or any other kind of emergency that could occur during an experience. Find out more about making an emergency plan.
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