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    COVID-19 update
    To find cancellation and refund options, go to your dashboard. Reservations eligible under our extenuating circumstances policy may be cancelled before check-in without penalties or impact on your Superhost status.

    Who is eligible to book on Open Homes?

    Open Homes provides free places to stay for people in times of need. The program supports evacuees, relief workers, medical patients and their caregivers, refugees and asylum seekers.

    Disaster relief

    In the aftermath of a disaster, there is a critical need for temporary housing. You can help your community rebuild by offering a place to stay to neighbors who have had to flee their homes, as well as relief workers deployed to help. In this instance, people affected by the disaster and relief workers have the ability to search for and book an Open Homes listing directly for themselves.

    In order to book, guests must confirm that they’ve been impacted by the disaster or are a relief worker responding in an official capacity. They also agree to our Community Standards and the Airbnb Terms of Service.

    Learn more about Disaster relief stays.

    Medical stays

    Every day, people travel far from home for medical treatment. They may be receiving care, supporting a patient, or healing with family during a difficult time. As a host, you can offer someone the comfort and space they need to recover. In this instance, guests can search for and book an Open Homes listing directly for themselves, or a nonprofit staff member may make the booking on their behalf.

    Learn more about Medical stays.

    Refugee housing

    There are many barriers for people who are trying to rebuild their lives in a new place. Before settling into permanent housing, refugees and asylum-seekers need to finalize paperwork, search for jobs, and find a temporary place to stay. You can support them by offering a comfortable space at a critical time. In this instance, guests can only be booked on Open Homes by a nonprofit staff member making the booking on their behalf. All guests have the legal status of a recognized refugee entitled to international protection as determined by the United Nations High Commissioner for Refugees (UNHCR) and/or have begun the process of seeking asylum in the country where they currently reside.

    Learn more about Refugee housing.