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How-to
Guest

Cancelling your reservation for a stay

Your plans have changed and now you need to cancel your reservation. No problem. You can go to your Trips to cancel or make changes to your reservation.

To cancel a reservation:

  1. Go to Trips and select the trip you want to cancel
  2. Click Show more trip plans, then click Show details
  3. Click Change or cancel
  4. Click Cancel reservation

Requesting a refund during your stay

If you’re experiencing an issue during your stay, you can ask your Host to fix it, request a partial refund, or request to cancel your reservation for a full refund. It’s important to submit your request within 24 hours of noticing the issue, and your Host will have 1 hour to respond. If they decline or don’t respond, you can ask Airbnb to step in to help.

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