How do I contact Airbnb?

Most hosts and guests are able to quickly resolve issues on their own. Here are the fastest ways to get the help you need before, during, or after a trip:

Get answers in the Help Centre

In the Help Centre, you’ll find immediate answers to questions about popular topics including refunds, reviews, payments, cancellations, and security deposits.

Contact your host or guest

Resolve an issue with your listing or reservation by communicating with each other directly. This is often the quickest and easiest way to find a solution. Send a message to your guest or host, or try calling them. Open the Airbnb app, go to Trips and choose your trip. Then, tap Your home reservation - you’ll find the option to Call host there. If you’re already on your trip, you may need to click your check-in date.

Go to the Resolution Centre

If you need to send or request money for something that wasn’t included in your reservation cost, use the Resolution Centre to safely send or request money through Airbnb. We’ll get involved if you need help working out the details with your guest or host.

Contact Airbnb

If you still need help, go to our contact page to get help by phone, email, or chat.