What co-Hosts can do
Co-Hosts can be so much more than an extra set of hands – they can also be a primary Host for the listing. They can help a listing owner with all aspects of hosting, including caring for the space and the guests.
Co-Hosts can help
- Create a listing: Co-Hosts can manage the listing – write titles and descriptions, take and upload photos, and determine pricing.
- Update calendar and pricing: Keep a listing’s availability up to date and manage the listing’s price settings, including seasonal pricing and weekly discounts
- Manage reservations: Accept or decline trip requests
- Message with guests: Get to know guests, answer questions, and coordinate arrival and departure on behalf of the listing owner
- Get the space guest-ready: Help make sure that the home is set up to welcome guests, including outfitting it with all the amenities.
- Welcome guests in person: Greet guests, give them a tour of the space, and answer questions about the location
- Help guests during their stay: If guests have an issue during their stay, co-Hosts can communicate with them and fix the problem. For example, a guest is locked out or the Internet is down.
- Write reviews: Co-Hosts can use their own Airbnb account to write guest reviews on behalf of the listing owner
- Cleaning and maintenance: Work with a professional cleaning service, clean the space yourself, or both. For instance, a co-Host may wash towels and sheets while a cleaning service takes care of the kitchen and bathrooms. You can also handle general home maintenance and repairs.
- Get support from Airbnb: Need help with a reservation or guest issue? Co-Hosts can handle the communication and find a resolution. However, co-Hosts can’t open or manage Resolution Centre requests
Just be aware that co-Hosts are not permitted to access the listing owner’s payout or taxpayer information. And they can’t review the listing owner’s activity travelling on Airbnb as a guest.