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Responding to a guest’s trip change request

Sometimes, guests need a little flexibility. If they want to alter a confirmed reservation (e.g. add or subtract nights, choose different dates, add or remove guests), they should send you a trip change request. 

Please don’t change or cancel reservations on behalf of guests – you might jeopardise your good standing as a Host. Instead, let them know that they can do it themselves. Guests can also modify their reservation via the link in their confirmation email.

Respond to your guest’s trip change request

Open your messages with your guest and find Show request. If you accept the changes, they’ll be applied automatically, and your guest will be charged or refunded if necessary.

If their proposed changes don’t work, you can decline the request. If you’re able to accommodate them with different changes, you can message them to ask or send them a trip change request

How long you have to respond to a request

While there isn’t a time limit, responding to trip change requests quickly can help you avoid cancelled reservations

When guests can send a trip change request

Guests can send trip change requests once a reservation is confirmed and any time before checkout – even during their stay.

If you can’t accommodate the change

There are no penalties for declining a request.

It’s a good idea to let your guest know that you’re unable to accommodate the requested change and why, such as having other plans that conflict with the requested dates.

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