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Airbnb 2021

Introducing 100+ upgrades across our entire service

Airbnb 2021

Introducing 100+ upgrades across our entire service

Flexibility designed for the new world of travel

1. Flexible destinations

A new way for guests to discover unique stays they might otherwise have missed.

2. Flexible matching

Includes listings that lie just outside a specified search to show guests more options.

3. Flexible dates

Guests can now search for new options, from a weekend getaway to stays for a month or more.

A simpler and more inspiring guest experience

4. Curated Wishlists

Curated collections of inspiring stays and Experiences – starting with the Greatest Outdoors.

5. Arrival guide

The arrival information guests need, from directions to wifi, is now in one place.

6. Faster checkout process

We’ve reduced the steps needed for new guests to confirm their first reservation.

7. Inline signup

First-time guests can now easily create an Airbnb account during the initial booking process.

8. Filter bar

The most popular filters are now more visible when searching for your ideal listing.

9. Updated filter menu

New and enhanced search parameters for increased clarity and simplicity when searching.

10. Seasonally-aware filters

Contextually relevant filters appear when in season – for example, ski-in/out.

11. Geo-specific filters

Filter options now only surface if relevant for a guest’s preferred destination.

12. Detailed amenities

More specific details for amenities, such as whether a fireplace is gas or wood-burning.

13. New attributes

Ocean view? Stationary bike? These useful details are now called out in the listings.

14. Map auto-refresh

Keeps search results consistently front and centre on the map while browsing.

15. Sticky pins

Map pins no longer randomly disappear and reappear while zooming and panning. Yay!

16. Enhanced map icons

Redesigned map iconography displays popular attractions and more while searching.

17. Nearby Experiences

Map now displays where Airbnb Experiences are located in relation to a guest’s stay.

18. Fullscreen maps on desktop

Previously only available on mobile, fullscreen maps now enable a wider search on desktop.

19. Guest navigation

A new guest menu provides direct access to stays, Experiences, becoming a Host and more.

20. Accessibility filters

Reorganised search filters make it easier to find stays with accessibility-related features.

21. Focus on accessibility

An increase in the number of stays and Experiences on Airbnb with accessibility features.

22. Unique accessible homes

More unique homes with accessibility features to better meet the needs of our community.

23. Experiences filter

A new filter allows guests to search for in-person activities with accessibility features.

24. New inclusive Experiences

Online and in-person activities designed to be inclusive of the disability community.

25. Caregiver pricing

Experience Hosts can offer free pricing for caregivers assisting guests with disabilities.

26. The Greatest Outdoors

Stays and Experiences that guide your escape to natural surroundings.

27. Curated Wishlist sharing

Share your favourite Airbnb Wishlists with friends, family, and followers on social media.

28. Clearer cancellations

Cancellation policies have been refreshed to increase clarity for both guests and Hosts.

29. Trip planning ideas

While planning a stay, relevant Experiences are suggested to guests.

30. Things to do

The Trips tab now suggests great, nearby activities while you’re on a trip.

31. Host recommendations

Hosts can message current guests with recommended nearby Experiences during their stay.

32. Experiences licensing

Helps ensure Host licence and insurance info is up to date for Experiences like boating.

33. Experience descriptions

Experience Hosts can now easily revise and update listing descriptions to ensure accuracy.

34. Easier team access

Simpler than ever for your co-workers to claim their seats to group Online Experiences.

35. Online Experiences Hosts

Host community dedicated exclusively to our growing family of Online Experiences Hosts.

36. Family-friendly pricing

Experience Hosts can now offer discounts to make it easier for more families to participate.

37. Unique homes categories

Added 9 new categories of unique homes to choose from – from adobe houses to wagons.

38. Unique homes in nature

A new category of one-of-a-kind stays found in nature – from bubble tents to working ranches.

39. Stays near points of interest

Guests can find stays near something special, such as a waterfall or a winery.

Easier ways to host – from signup to Superhost

40. Welcome to hosting page

Completely redesigned to better meet the needs of new Hosts as they begin their journey.

41. Become a Host in 10 steps

It’s never been easier to list your space on Airbnb and get help along the way.

42. Today tab

A new way for Hosts to easily manage bookings, tasks and more – all in one place.

43. Experience Host resources

Updated “Becoming a Host” page has new areas and resources for Experience Hosts.

44. Host testimonials

A library of valuable articles and videos to inspire new and existing Hosts.

45. What’s my place worth?

Updated calculator helps you quickly estimate the earnings potential of your space.

46. Easily host Experiences

A streamlined onboarding process provides a simpler path to becoming an Experience Host.

47. Videos for Experiences

Most Experience Hosts can now easily upload videos to showcase their shared passion.

48. Auto-filled details

Property details sourced from public property data help Hosts quickly list their space.

49. Easily add amenities

Animated icons make it easy to choose and showcase important listing features.

50. Auto-arranging photos

Advanced computer vision models analyse photos and reorder them for optimal layout.

51. Suggested title

Automatic text suggestion for creating a compelling listing title based on info provided.

52. Description starter

Helps new Hosts quickly describe their listing’s unique and desirable attributes.

53. Simpler pricing

Setting an appropriate price for your listing is now straightforward and simple.

54. Suggested price range

We now provide an estimated price range for your space based on comparable listings.

55. Acknowledgements

We’ve streamlined and simplified one of the final steps at the end of the listing process.

56. Preview before listing

Get a full preview of how a new listing will appear to guests before it goes live. At last!

57. New listing welcome

When you complete your new listing, Sandy and Brian will be there to celebrate the moment.

58. New Host guidance

Relevant articles support new Hosts throughout the entire onboarding process.

59. Intro to hosting classes

Online classes led by Superhosts help new Hosts get up and running as quickly as possible.

60. 1:1 mentoring

New Hosts attending online classes can email Superhosts directly for personalised help.

61. Ask a Superhost

During the listing process, new Hosts can get advice by privately messaging a Superhost.

62. Successful hosting tips

Hosts can register for Online Experiences to learn tips and tricks from experienced Hosts.

63. Prepare for your first guest

After listing a new space, guidance is given on next steps – like setting house rules.

64. Custom calendars & pricing

New Hosts are given tips on how to get the bookings they want at the prices they expect.

65. Confirm how guests book

Hosts can add requirements for guests who book, such as recommendations from other Hosts.

66. Choose how you’ll get paid

An automatic alert reminds new Hosts to add a payout method so they are paid promptly.

67. Booking requests

The new Today tab lets Hosts easily view any pending booking requests and enquiries.

68. Your reservations

The Today tab also lets Hosts view existing and pending guest reservations at a glance.

69. Quick links

The Today tab provides an easy way for Hosts to access pricing and availability tools.

70. Host news & updates

Relevant articles in the Today tab advise on strategies for successful hosting.

71. Host alerts

Notifications help ensure Hosts are reminded about anything requiring their attention.

72. Faster messaging

Messages between guests and Hosts now load up to 10x faster.

73. Inbox search

Allows Hosts to easily locate messages in their inbox by a variety of search criteria.

74. New inbox filters

Inbox updates enable Hosts to quickly filter messages – including those that are unread.

75. Personalised Quick Replies

Hosts can now easily personalise their Quick Replies to frequently asked guest questions.

76. Scheduled messages

Create messages that automatically send friendly reminders, such as checkout instructions.

77. Hosting insights

The Insights tab provides information on local trends to help Hosts find new opportunities

78. Insights for Experiences

Updated tool for Experience Hosts with valuable data on earnings, ratings and more.

79. Streamlined reviews flow

An easier way for guests to submit reviews that provide Hosts with useful feedback.

80. Detailed feedback

Feedback cues prompt guests to leave more actionable and detailed reviews for Hosts.

81. More feedback categories

New categories in the review flow help guests give a comprehensive summary of their stay.

82. Updated reviews

Guests have a spectrum – from critiques to compliments – to rate their stay... at last!

83. Lifetime Host achievements

New metrics celebrate everything from total guests hosted to things they enjoyed most.

84. Shareable hosting highlights

A new way for Hosts to share and celebrate lifetime performance metrics via social media.

85. Host details

The listing details now highlight what makes each Host and their home unique.

World-class support for our global community

86. Redesigned Help Centre

An easier way to navigate the Help Centre with comprehensive support for guests and Hosts.

87. Smart solutions

Personalised guidance helps guests and Hosts easily solve common issues in a few steps.

88. Payment notifications

All guest payment notifications are now centrally located in one easy-to-find location.

89. Updated safety resources

On-trip help has a 30-second support line, with embedded translations in most languages.

90. Localised emergency info

Localised emergency service information for fire, police, and EMT in most regions.

91. Urgent support expansion

Urgent on-trip support is now offered in hundreds of languages.

92. Dedicated Superhost line

Enhanced, dedicated support for Superhosts, North America initially, globally by year end.

93. Community Leader support

All-new priority support for our Host Community Leaders.

94. On-trip help

A better way to support guests and Hosts during their trip with more relevant information.

95. Universal search

Search simultaneously across all Airbnb’s support products to find answers more quickly.

96. More intuitive support

Simplified help articles provide the right information – where and when it’s needed.

97. Resolution guidance

Step-by-step assistance resolving common on-trip issues like broken or missing amenities.

98. Community policy hub

Clearer, more simplified policies reside in one central location within the Help Centre.

99. New City Portal tools

New tools to help city officials manage short-term rental policies and regulations.

100. Review dispute updates

A new policy allowing Hosts to dispute reviews left by guests who violate our party ban.

101. More support agents

We’ve expanded our global support staffing by 2x to better serve our community.

102. Support in more languages

We’ve expanded our support coverage from 11 to 42 languages.

103. Host resources

A new Host menu provides direct access to support, listings, Superhost status and more.

Feature release timing and availability may vary based on location.